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As your first source for troubleshooting
Connex products, please read your User Guide when installing ConnexLink
or ConnexModem. Documents and software are available for download
online.
Read Radio displays error message:
"Radio not responding."
1. Make sure the proper
settings are set in the Settings Window.
See Section 1.2.3 Programming.
2. Make sure the ConnexLink
unit does not have a Null Modem cable.
Null Modem cables will have DB9 Male.
If the unit has a Null Modem cable, use
a Null Modem adapter to connect
the ConnexLink to the programming PC.
3.
If any other programs that utilize the same COM port as ConnexLinks
are open, close them and try to read
the radio again.
4.
Reset the radio by cycling power after each unsuccessful Read.
5.
Units were programmed with API Mode, Mix Mode or Parity.
Please ship items back to AeroComm for
rework to default settings.
Write Radio displays error message:
"Radio not responding."
1. Cycle power to the radio.
2. Read the radio and make
desired changes.
See Section 1.2.3 Programming.
Client's Link LED does not come
on.
1. Make sure Server ConnexLink
unit is connected to power.
2. Cycle power to the radio.
3.
If Parity is enabled on unit configuration, the LED will not turn
on.
Link LED is on, but data is not
transmitted or received.
1. Make sure the unit(s) is
connected to the correct COM Port.
2. Check the COM port settings
for correct Baud Rate, Parity and either
Hardware or No Flow Control. Units can
have transmission errors with
Flow Control set to on/off.
3.
Try increasing the Maximum Transmit Attempts (for Clients)
and/or Broadcast Attempts (for Servers)
values in small increments until
communication is established.
4.
Connect a Null Modem adapter between the Client and its
host.
Still having problems? Our support team
can be reached at 913-492-2320 between 8:30 a.m. and 5:00 p.m.
Central Standard Time. You may also email wireless.support@lairdtech.com
or complete the form below.
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